Returns And Exchanges


Returns & Exchanges Policy

At Ovara&Co, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely happy with your purchase, we are here to help.

1. Return Policy

We offer a 30-day return policy for eligible items. If you’re not completely satisfied with your purchase, you may return it within 30 days from the date of receipt for a full refund or exchange. Please ensure that the items are returned in their original condition (unused, unworn, and with all packaging and tags intact).

2. Non-Returnable Items

Please note that certain items are non-returnable, including:

  • Items marked as final sale or clearance

  • Used or worn products

  • Products without original packaging or tags

  • Personalized or custom items (if applicable)

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact our customer service team at info@ovaraandco.store with your order number and the reason for the return.

  2. Our team will send you a return authorization and further instructions on how to return your product.

  3. Pack your item securely in its original packaging. Include a copy of your receipt or order confirmation to ensure quick processing.

  4. Ship the item back to us using a trackable shipping method to ensure its safe return.

Please note: Customers are responsible for return shipping fees, unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable, and a restocking fee may apply in some cases.

5. Exchanges

We offer exchanges for items in their original condition within 30 days. If you would like to exchange an item, please contact us at info@ovaraandco.store with your order number and the item you wish to exchange. If your exchange item is more expensive, you will need to pay the difference. If it is less expensive, we will issue a refund for the difference.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a return or exchange at no extra cost to you.

7. Refund Processing Time

Refunds typically take 5-7 business days to process once the returned item is received. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

8. Contact Information

If you have any questions or need assistance with a return or exchange, please reach out to us at:

📧 Email: info@ovaraandco.store